Warranty, conformity and service

Claims concerning goods

A consumer may submit a claim concerning non-conformity of goods within two years from delivery. The claim should be submitted within two months after the non-conformity is discovered. Mandatory consumer rights are not limited by a commercial warranty.

Claims are accepted in person at Elijas iela 21, Riga, LV-1050, by email at info@nopirkt.lv, by telephone at +371 20021400, and remotely by arranging delivery of the goods by post or courier.

Remedies and costs

If non-conformity is confirmed, PROLINE BALTIC remedies it free of charge, within a reasonable time and without causing significant inconvenience. The remedies and their order are determined by applicable Latvian consumer law.

A customer may initially pay the cost of sending the goods to the seller. After non-conformity is confirmed, PROLINE BALTIC reimburses documented delivery expenses in accordance with the law. Please retain the dispatch receipt and correspondence.